Simple Steps To Happier Clients And Improved Retention

Simple Steps To Happier Clients And Improved Retention

First impressions count. It’s a make or break moment.
personal trainer onboarding client with consultation

Those first few interactions a client has with your service will determine whether you retain them or not.

It’s your opportunity to set the tone for the relationship.

This is known as client onboarding.

When a client signs up to work with you and is immediately confused, overwhelmed, or can’t recognize the value potential, you’re in trouble.

That’s why client onboarding is so essential.

These first interactions that a new client has with you and your program after joining are vital in creating a good impression of your service.

And if someone has a good impression, they’re far more likely to stick around, get results and become a happy long-term customer.

In this week’s FitPro Masterclass Podcast for online personal trainers, you’ll discover good onboarding strategies and how to create a kick-ass client onboarding process.

Episode Summary

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    Why onboarding is so important
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    What a good onboarding process should achieve
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    Proven strategies to onboard your new clients
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    How to go the extra mile with your onboarding

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