Those first few interactions a client has with your service will determine whether you retain them or not.
It’s your opportunity to set the tone for the relationship.
This is known as client onboarding.
When a client signs up to work with you and is immediately confused, overwhelmed, or can’t recognize the value potential, you’re in trouble.
That’s why client onboarding is so essential.
These first interactions that a new client has with you and your program after joining are vital in creating a good impression of your service.
And if someone has a good impression, they’re far more likely to stick around, get results and become a happy long-term customer.
In this week’s FitPro Masterclass Podcast for online personal trainers, you’ll discover good onboarding strategies and how to create a kick-ass client onboarding process.
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